Welcome to Mother Denim’s FAQ section. We’ve compiled answers to the most common questions about our premium denim and accessories. If you don’t find what you’re looking for, our customer care team is always ready to help at [email protected].

About Our Products

What styles of denim does Mother Denim specialize in?
We focus on timeless denim silhouettes including our signature Bootcut, Flare, Relaxed, and Rigid fits. Our collection also includes Petites sizing and a dedicated Men’s line for complete wardrobe solutions.
Do you offer products beyond denim?
Absolutely! Our premium collection extends to Jackets, Shirts, Bags, and Accessories designed to complement our denim pieces. Many customers love pairing our Huff And Puff Vest with the Easy As Pie skirt for a complete look.
What makes Mother Denim products special?
Every piece undergoes rigorous quality checks, featuring authentic craftsmanship and premium fabrics. Our signature stretch denim is designed for both comfort and durability, making it perfect for building a seasonless capsule wardrobe.

Ordering & Account

How do I create an account?
You can create an account during checkout. Having an account lets you track orders, save favorites, and enjoy faster checkout on future purchases.
Can I modify or cancel my order after placing it?
We process orders quickly (within 1-2 business days) to get your denim to you fast. If you need to modify or cancel, please contact us immediately at [email protected] with your order number.

Shipping & Delivery

What are my shipping options?
We offer two premium delivery options:
• Standard Shipping ($12.95): 10-15 days via DHL/FedEx
• Free Shipping (orders over $50): 15-25 days via EMS
Do you ship internationally?
Yes! We ship worldwide except to Asia and select remote areas. All international orders are shipped duty-unpaid; customers may be responsible for customs fees.
How long does order processing take?
Each order takes 1-2 business days to process as we carefully prepare your premium denim pieces with the same attention we give to our selvedge details.

Payments

What payment methods do you accept?
We accept all major credit cards: Visa, MasterCard, JCB, as well as PayPal for secure checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions. Your payment security is as important to us as the quality of our Rigid selvedge denim.

Returns & Exchanges

What’s your return policy?
We offer a 15-day return window from the delivery date. Items must be unworn, with tags attached, and in original packaging. Our return process is as effortless as wearing our signature stretch denim.
How do I initiate a return?
Email our customer care team at [email protected] with your order number and the items you wish to return. We’ll guide you through our simple return process.
Do you offer exchanges?
Currently, we process returns for refunds only. For a different size or style, we recommend placing a new order to ensure you receive your perfect-fitting denim as quickly as possible.

Contact Information

How can I contact Mother Denim?
We’d love to hear from you! Reach our customer care team at [email protected] for delivery inquiries or any other questions. You can also visit our Woburn headquarters at:
43 Tenmile Road, Woburn, US 01801

Mother Denim: Where premium delivery meets effortless style—without the premium wait times.